Privacy Policy

Last updated: 3 September 2026

Your financial information is personal. We treat it that way. This Privacy Policy explains how Prestige Finance Brokers collects, uses, stores and shares your personal information when you visit our website, contact us or use our mortgage and finance broking services.

ABOUT PRESTIGE FINANCE BROKERS

Prestige Finance Brokers Pty Ltd ACN 674 103 256, ABN 97 674 103 256, trading as Prestige Finance Brokers (“Prestige”, “we”, “us” or “our”), is a Corporate Credit Representative (Credit Representative Number 000555772) of Australian Finance Group Ltd ACN 066 385 822, ABN 11 066 385 822, the holder of Australian Credit Licence 389087.

Solmaz Taghavi is authorised as Credit Representative Number 000555773.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable credit-reporting laws.

Information We Collect

The information we collect depends on how you interact with us and the services you request. It may include:

  • your name, date of birth and contact details

  • your residential and postal addresses

  • your marital status, dependants, citizenship and residency status

  • identification documents and government-issued identifiers

  • your employment, income and business information

  • bank statements, transaction history and proof of savings

  • details of your expenses, assets and liabilities

  • existing loans, repayment history and other credit-related information

  • details about a property you own or propose to purchase

  • information about your financial position, needs, objectives and preferences

  • details relating to a partner, co-applicant, guarantor or dependant

  • correspondence, enquiries, feedback and records of our interactions

  • information provided by referral partners or professional advisers

  • website usage information, including your IP address, browser, device and pages visited.

We only collect sensitive information where it is reasonably necessary, permitted by law and, where required, with your consent.

If you provide personal information about another person, you must have their permission and make them aware of this Privacy Policy.

How We Collect Information

We generally collect information directly from you when you:

  • complete a website or enquiry form

  • speak with us by phone, email, message or in person

  • complete a fact-find, consent form or finance application

  • provide identification or supporting documents

  • subscribe to our newsletter or marketing communications

  • interact with our website, advertising or social media.

Where authorised or reasonably necessary, we may also collect information from:

  • a joint applicant, guarantor or authorised representative

  • Australian Finance Group Ltd

  • lenders, credit providers and credit reporting bodies

  • employers, accountants, solicitors, conveyancers and financial advisers

  • real estate agents, buyer’s agents and referral partners

  • government agencies and public registers

  • publicly available sources

  • identity-verification, fraud-prevention and technology providers.

If we receive information that we did not request, we will determine whether we are permitted to retain it. Where we are not required or permitted to keep it, we will take reasonable steps to securely destroy or de-identify it.

You may make a general enquiry without identifying yourself where it is lawful and practical. However, we cannot provide tailored credit assistance or arrange finance without the information required to understand and verify your circumstances.

Why We Collect and Use Your Information

We may collect and use your information to:

  • respond to enquiries and communicate with you

  • confirm your identity

  • understand your financial position and borrowing requirements

  • assess your needs, objectives and circumstances

  • compare lending options and provide credit assistance

  • prepare, submit and manage finance applications

  • liaise with lenders and other parties involved in your application

  • review your lending arrangements and provide ongoing support

  • maintain and manage our relationship with you

  • prevent fraud and manage security risks

  • comply with legal, regulatory, licensing and record-keeping obligations

  • manage complaints, audits and quality-assurance processes

  • improve our services, website and client experience

  • provide relevant news, reminders or marketing where permitted.

We only use your information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where permitted or required by law.

What Happens if You Do Not Provide Your Information?

You are not required to provide your personal information to us.

However, if you do not provide the information we reasonably need, we may be unable to:

  • properly assess your circumstances

  • provide tailored credit assistance

  • compare suitable lending options

  • submit or manage a finance application

  • respond fully to your enquiry

  • provide certain services you have requested.

Who We May Share Information With

Depending on the services you request, we may disclose relevant information to:

  • Australian Finance Group Ltd

  • prospective or existing lenders and credit providers

  • lenders mortgage insurers and other insurers

  • credit reporting and identity-verification organisations

  • valuers, surveyors and property-information providers

  • solicitors, conveyancers, settlement agents and title-search providers

  • your accountant, financial adviser, real estate agent or buyer’s agent, where authorised

  • guarantors, co-applicants and other parties connected with your application

  • technology, cloud-storage, document-management and electronic-signature providers

  • marketing, analytics and communications providers

  • auditors, insurers, legal advisers and other professional service providers

  • regulators, courts, law-enforcement bodies and government agencies

  • another person or organisation where you have authorised us to disclose the information

  • any other party where disclosure is permitted or required by law.

We only disclose information that is reasonably necessary for the relevant purpose.

Credit-Related Information

When helping you seek finance, we may collect or handle credit-related information such as:

  • current and previous credit applications

  • existing credit arrangements and credit limits

  • repayment history

  • financial-hardship information

  • overdue payments or defaults

  • serious credit infringements

  • court proceedings or insolvency information

  • publicly available credit information

  • credit reports, credit scores and information derived from them.

With your authority, we may provide information through Australian Finance Group Ltd to selected lenders. AFG or a lender may obtain a credit report and exchange information with a credit reporting body when assessing or managing your application.

Each organisation handles information under its own privacy policy.

You may contact a credit reporting body to:

  • access or correct your credit information

  • request that your information not be used for direct-marketing pre-screening

  • place a temporary ban on your credit report if you believe you have been affected by fraud or identity theft.

The lender is responsible for assessing your application and deciding whether to provide credit. Prestige Finance Brokers does not make lending approval decisions on behalf of lenders.

Government Identifiers

We may collect government-issued identifiers, such as your driver licence, passport, Medicare or tax file number, where reasonably necessary to verify your identity, assess an application or meet legal requirements.

We will not use a government identifier as our own identifier or disclose it unless permitted or required by law.

Marketing Communications

Where you have consented or where otherwise permitted by law, we may contact you about finance information, services and opportunities that may be relevant to you.

You can opt out at any time by:

We will process your request within a reasonable period and will not charge you for opting out.

Opting out of marketing will not prevent us from sending necessary communications about an enquiry, application or existing service.

Cookies and Website Analytics

Our website uses cookies and similar technologies to understand how visitors use the site, improve its performance and measure marketing activity.

These technologies may collect information such as:

  • your IP address

  • your device and browser

  • the website that referred you to us

  • pages you visit

  • links or advertisements you interact with

  • the time and date of your visit.

We may use services such as Google Analytics and advertising technologies provided by platforms such as Meta.

These third-party services may use their own cookies and handle information in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

Overseas Disclosure

Some organisations that help us provide our services may store or process information outside Australia.

Through Australian Finance Group Ltd and our technology or service providers, information may be handled in countries including:

  • the United States

  • Canada

  • Malaysia

  • India

  • Ireland

  • the United Kingdom

  • the Philippines.

Service-provider locations may change from time to time.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

Security and Storage

We take reasonable administrative, technical and physical steps to protect personal information from:

  • misuse or interference

  • loss

  • unauthorised access

  • unauthorised modification

  • unauthorised disclosure.

Information may be stored electronically, in paper records or through secure systems operated by Australian Finance Group Ltd and other service providers.

No method of electronic storage or transmission is completely secure. However, we take reasonable steps appropriate to the nature and sensitivity of the information we hold.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • provide our services

  • manage our relationship with you

  • maintain appropriate business and compliance records

  • respond to disputes or complaints

  • meet legal and regulatory requirements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Data Breaches

We maintain processes for responding to suspected or actual data breaches.

If a data breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as soon as practicable.

The notification will explain the nature of the breach and the steps you can take to reduce the potential impact.

Accessing Your Information

You may request access to the personal or credit-related information we hold about you.

Please email info@prestigefinancebrokers.com.au with the subject line Privacy Request. We may need to verify your identity before providing access.

There is no charge for making a request. Where permitted by law, a reasonable fee may apply for the cost of retrieving or providing access to information.

In some circumstances, the law allows us to refuse access. If we cannot fulfil your request, we will explain our reasons unless we are legally prevented from doing so.

Correcting Your Information

We take reasonable steps to ensure the information we hold is accurate, complete, relevant and up to date.

If you believe that information we hold about you is incorrect, incomplete or outdated, please contact us so we can review and correct it where appropriate.

We may need to consult with Australian Finance Group Ltd, a lender, credit reporting body or another organisation when investigating a correction request.

Privacy Complaints

If you have a concern about how we have collected, used, stored or disclosed your information, please contact:

Privacy Officer
Prestige Finance Brokers
Email: info@prestigefinancebrokers.com.au

Please include your contact details and enough information for us to understand and investigate the matter.

We will acknowledge your complaint promptly and aim to provide a response within 30 days.

If you are not satisfied with our response, you may contact:

Australian Finance Group Ltd
Email: complaints@afgonline.com.au

Australian Financial Complaints Authority
Website: afca.org.au
Phone: 1800 931 678

Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992

External Websites

Our website may contain links to websites operated by lenders or other third parties.

We are not responsible for the content, security or privacy practices of those websites. We recommend reviewing the relevant privacy policy before providing personal information to a third party.

Changes to This Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The latest version will be published on our website with its updated date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact:

Prestige Finance Brokers
Email: info@prestigefinancebrokers.com.au
Phone: (03) 7037 6057

Company details

Prestige Finance Brokers Pty Ltd
ACN 674 103 256
ABN 97 674 103 256
Credit Representative Number 000555772

Solmaz Taghavi
Credit Representative Number 000555773

Authorised under Australian Finance Group Ltd
ACN 066 385 822
ABN 11 066 385 822
Australian Credit Licence 389087